RETURN & EXCHANGE POLICY

At Neuko, we aim to provide premium-quality products and a smooth shopping experience for every customer. If you face any issue with sizing or receive a damaged/incorrect product, we are here to help.

We currently offer exchanges for eligible products under the conditions mentioned below.

Exchange Eligibility:

* Exchange requests must be raised within 7 days of delivery.
* The item must be unused, unwashed, and in its original condition.
* Original tags, packaging, and invoice should be available.
* Products must not show signs of wear, damage, stains, or odor.

Size Exchanges:
We understand that finding the perfect fit is important. If your selected size does not fit properly, you may request a size exchange depending on stock availability.

Damaged or Incorrect Product:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery along with clear photos and order details for quick assistance.

Non-Returnable Items:

* Sale items may not be eligible for return or exchange.
* Products damaged after use are not eligible.
* Refunds are generally not available unless approved under exceptional circumstances.

Exchange Process:
To request an exchange, contact our support team with:

* Your Order ID
* Product details
* Reason for exchange
* Relevant images if required

Our team will guide you through the process as quickly as possible.

At Neuko, we value every customer and always aim to provide fair support and a better shopping experience.